Processing Time

Orders ship in 1-5 business days. Business days are defined as Monday - Friday, excluding United States holidays.

Domestic Shipping Policies

  • Domestic shipments are shipped USPS Priority or First Class depending on weight.

  • A domestic package is considered "lost" 15 business days after the day it was shipped. If your item is missing after 15 days please contact USPS with your tracking number, and if that doesn’t work, e-mail me at IsabellaRotman@gmail.com.

  • No replacements will be made 60 days after the ship date.

  • No replacements will be made for lost packages if the item is "marked delivered" by the postal service at the address you provided.

  • If your item arrives damaged please save all packaging, photograph the damaged, and immediately e-mail me at IsabellaRotman@gmail.com so we can file an insurance claim with USPS. Please keep all materials and the item in case USPS wishes to inspect it.

International Shipping Policies

  • All international packages will be shipped via USPS International or GlobalPost.

  • EU member states will collect value added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees. This online shop does NOT collect VAT at checkout so you will be charged by customs upon the goods entering your country. These added costs may exceed the merchandise’s value.

  • You may also experience “landing fees” when your package goes through customs. These fees are taxes levied by the destination country. These fees will be different in every country. I have no control over these fees, nor can I predict them.

  • If your item arrives damaged, please save all packaging, photograph it, and immediately e-mail me at IsabellaRotman@gmail.com so we can file an insurance claim. Your item will be replaced for refunded when/if the insurance claim is approved.

  • If you believe that your item is lost in the mail, please contact me and I will file an insurance claim. Your item will be replaced for refund when/if the insurance claim is approved. No replacements will be made for lost packages if the item is "marked delivered" by the postal service at the address you provided.

  • No replacements will be made 60 days after the ship date.

UK customers can order from my Etsy store

Due to a 20% value-added tax (VAT) that must be collected for all goods entering the United Kingdom (UK) starting Jan 01/2021, I will no longer be shipping to the UK via this website. I am very sorry to my UK customers, but I simply do not have the means to collect this tax. However, everything is available on my Etsy store where Etsy handles tax issues!